icarus: Snape by mysterious artist (Default)
[personal profile] icarus
I worked for Amazon.com once. Oh man, what a study in chaos theory. Anyhow, it turns out those bozos shipped all the Harry Potter books via UPS... to the post office. Which means we don't even get a tracking number.

They sent an email today saying some of the HP books won't arrive till 7pm. My box (where it's being shipped) closes at 1pm. If I had known this before they shipped, I could have changed to ship-to address to home.

After talking to the Amazon.com's customer service, my irate (if somewhat amused) email:

I pre-ordered Harry Potter and the Half-Blood Prince with the understanding Amazon would ship in a timely manner. In 2003 Amazon guaranteed Harry Potter and the Order of the Phoenix would arrive in the morning -- and it did. I trusted Amazon as a result.

Now, at the last minute I've been informed via email that some of your shipments won't arrive until 7pm. This is a problem because I have it shipped to a box which closes at 1pm, in which case I won't be able to receive it until Monday.

You were unable to give me a tracking number or tell me if my order is one of those that would be shipped later.

This is a mess because I've cleared the house for Saturday. My friends will be discussing it Monday.

This is a little like missing the Superbowl: it's almost impossible not to hear the final score.

Right now I'm merely panicked. If it doesn't arrive by 1pm, I'm going to be really pissed. One thing's for sure: There is no way I'm ordering the next Harry Potter book from Amazon.com.


All together now: AAAAAAUUUUUGH!


ETA: Thanks to [livejournal.com profile] heidi8 more info on Amazon's guarantee. It doesn't apply to me, I've had it shipped to my box which is considred a commerical address, but anyone else, if yours arrives after tomorrow, you'll receive your copy free.

Date: 2005-07-16 10:13 am (UTC)
From: [identity profile] selkielass.livejournal.com
Well, you cannot trust B&N either.
Back when 'Quidditch' and 'Fantastic Beasts' were released I pre ordered to be "among the first to get them..." as they advertised, and what happened> A week after the release date, I was still waiting for my copies.

I called to complain and got nothing but a big shrug of indifference from them. It seems that since I was content to wait a couple days for *regular* shipping (Rather than next day mega-expensive {no deals available for this one} My order got shuffled to the bottom of the pile and wasn't even filled or shipped until *days* after release.

I've scarcely ordered anything from them since.

Got my copy of HBP locally. Waiting to read until I can sit down and really enjoy it- have a day long class today and I really don't want to get sucked in and then have to set it aside.

Date: 2005-07-17 06:42 am (UTC)
From: [identity profile] icarusancalion.livejournal.com
Turns out the email they sent was "just in case it's late." *wipes brow* I'm not sure that it helped much, because I sure panicked when I got it.

WG has been very good while I read it. Wonderful story. Had to jump online immediately afterward to discuss it though.

Icarus

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