Icenetwork.com speaking, please how may we ignore you?

[icarus]

Icenetwork.com has absolutely dreadful customer service.

Bloody Indian customer service reps. They don't give a damn, just find ways to pass the buck, asking me the same questions over and over again. You know what? When I get an American on the phone, they handle the problem. I get an Indian, and they don't. They find a way to shirk wherever they can. They suck, big-time, have no work ethic whatsoever, and every company that outsources its customer service to India will trash their customer loyalty.

Like... mine.

Why am I signed up with these jokers again? Oh, yeah, right. I want to watch the Regionals and Sectionals.

If anyone can give me a better option to watch these lower echelon competitions, I will drop Icenetwork.com in a heartbeat. Any ideas?


ETA: Hooray! They took me seriously when I pointed out that performances from the Grand Prix--their premium items--are turning up on YouTube before I get to see them on icenetwork thanks to their blackout screw up.

Do I still want a replacement for icenetwork? Oh, heck yeah.

Comments

[heythere10.livejournal.com]

They don't show american regionals and sectionals, but if you're looking for some of the GP events not being shown in NA, check www.cbcsports.ca. I haven't watched their online coverage, but I hear it's really good. They cover every event and they show pretty much every skater. And it's free.

For me, the worst is when I can't understand what the reps are saying. I feel bad for saying 'excuse me' even though it's not really my fault :P

[icarusancalion.livejournal.com]

I lived in India. One of my majors is South Asian studies. I do not feel bad at all for knowing that the attitude in India is -- to quote a government employee -- "My salary just pays me to sit in this chair. The bribes pay me to do my job." Note there are no bribes in call center work.

That is the attitude. It isn't at all like it is over here. I do not feel sorry for them, nor do I feel "culturally insensitive" to point out that their service is crap.

Every time I've encountered Indian customer service -- and I'm good at spotting them and say "Namaste" instead of goodbye -- the service has been at best mediocre, but more commonly, crap. And tiredly impatient about doing any extra work.

Indian customer service sucks. It sucked when I lived there in '92, too.

[smuffster.livejournal.com]

Dunno if it's be the same in the US, but in Australia I've found that if you have any issues that can't be dealt with by one of the scripts they have they'll often transfer you to a rep in your own country.

[icarusancalion.livejournal.com]

I had no idea we could do that. Thank you.

[icarusancalion.livejournal.com]

And now that I'm done with that rant -- excellent, I'll check out cbcsports, thank you.

[seikaitsukimizu.livejournal.com]

Having to work with them daily (thank you Unnamed Hell Un-Insurance company), I've found saying "I'm sorry, I can't hear you, could you transfer me to someone in America" will usually get me to someone competent. Sometimes they try to say "Okay, I can help, just tell me what you need," but stay firm.

I used to feel guilty about it, now I want that particular insurance company to suffer a LOT of fees. They outsource around the world, and it doesn't take a genius to do that job, so, really, no reason to outsource other than greed. You--*takes deep breath* Sorry. It's something of a sore point for me.

[icarusancalion.livejournal.com]

Oh, that sounds wonderful. I'll try that next time, thank you.

[kellyfaboo.livejournal.com]

Oddly enough, when I'm trying to activate a Microserf product I LOVE getting India.

I just tell them that I replaced the harddrive and they just give me the code.

There is your piracy tip for the day.

[seneska-bicku.livejournal.com]

Zooming in to say happy birthday, and then zooming back out again, because frankly I don't get the techy stuff. :)

xx

[ansku]

I guess it's a good thing that so few people speak Finnish, there's hardly ever non-natives in local customer service so I haven't had to deal with any Indians :)

Happy birthday!