Oh, tech gurus, how does one deal with a Facebook hijacking?

[icarus]

Oh, tech gurus, how does one deal with a Facebook hijacking?

One of my students is a popular high school basketball player.

Yesterday she got phone calls from concerned friends. It seemed she'd been posting weird, fairly disgusting stuff on her FB. Except she hadn't.

Turns someone managed to get her Facebook password (not sure how but it appears to be kids). She had her FB linked in with her email, so once they got into her FB her email account opened right up for them. At that point they changed the password to her email so she has no access to her email either.

Her very angry parents called the police. The police said that Facebook would have to handle it. FB doesn't have a phone number, just an email account, to which they haven't replied.

1 - Any idea how to solve this? (She's getting the word out among her friends.)

2 - Any way to prevent it for the future?

Yours in frustration,
Icarus

Comments

[icarus]

Thank you!